INFORMAL

If you have a comment about your experience (good or bad) at the Forum Health Centre, then please let us know - either directly with the doctor, nurse or other health care professional - or with any of the receptionists.

You can also speak with the Reception Manager or Practice Manager - just ask at reception.

Any comments you make will be treated in confidence and will not appear on your medical notes nor affect you treatment and care as a patient.

We also welcome praise where it is deserved - it raises staff morale considerably when their efforts are appreciated.

Email: admin.m86014@nhs.net

FORMAL

If you wish, you can make a formal complaint, either in person or in writing, which will be handled in line with our complaints procedure.

For more info on our complaints procedure please view/download the document HERE

You can also contact Coventry Teaching Primary Care Trust and their PALS (Patient Advice and Liaison Service ) - CLICK HERE

You also have the option to refer the matter to the Healthcare Commission, although they try to ensure that local complaints procedures are exhausted before taking on a case.

For more on the Healthcare Commission's role in complaints see - www.healthcarecommission.org.uk